Nondiscrimination statement
Discrimination is Against the Law
MedStar Family Choice Maryland (“We”) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, ethnicity, age, religion, disability, pregnancy or related conditions, sex, sex characteristics including intersex traits, sexual orientation, sex stereotypes, marital status, gender, gender identity or expression, language, ability to pay, or socioeconomic status. MedStar Family Choice Maryland does not exclude people or treat them less favorably because of race, color, national origin, ethnicity, age, religion, disability, pregnancy or related conditions, sex, sex characteristics including intersex traits, sexual orientation, sex stereotypes, marital status, gender, gender identity or expression, language, ability to pay, or socioeconomic status.
We provide reasonable modifications and free appropriate auxiliary aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (e.g., large print, audio, accessible electronic, other)
We provide free language services to those whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need reasonable modifications or these aids or services, contact Enrollee Services at 888-404-3549 (TTY: 711).
We have a grievance procedure to resolve complaints alleging discrimination. Enrollee Services or the Section 1557 Coordinator can help you file a grievance. If you believe we have failed to provide these services or discriminated in another way, you can file a grievance in the following ways:
- By phone: 888-404-3549 (TTY: 711)
- By e-mail: mfc1557coordinator@medstar.net
- By mail: Section 1557 Coordinator, 5233 King Avenue, Suite 400, Baltimore, MD 21237
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights:
- Electronically through the web portal at OCRPortal.HHS.gov/OCR/Portal/Lobby.jsf
- By mail at U.S. Department of Health and Human Services, 200 Independence Avenue SW., Room 509F, HHH Building, Washington, DC 20201
- By phone at 800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at HHS.gov/OCR/Office/File/Index.html.
You can also file a complaint regarding disability-related issues to the United States Department of Justice, Civil Rights Division, Disability Rights Section, by visiting ADA.gov/File-a-Complaint/.
Information current as of: