The State of Maryland Department of Health (MDH) contracts with the Center for Study of Services (CSS), a National Committee for Quality Assurance (NCQA)-certified survey vendor, to administer and report the results of the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) 5.0H Adult Medicaid Survey. The purpose of the survey is to assess members’ experience with MedStar Family Choice.

MedStar Family Choice reviews the survey results annually. Based on MedStar Family Choice's results, the Quality Improvement Department recommends the following interventions to improve member experience.

Proposed interventions for 2023

  • MFC will share evidence-based strategies with provider groups to address access to care barriers.

  • MFC will track member satisfaction more frequently through member surveys conducted at the consumer advisory board (CAB) meetings.

  • MFC will explore the inception of member focus groups to gather insight on areas of improvement. 

  • The Outreach and Provider Relations Department will continue to communicate and address any access issue. 

Click here for a copy of the State of Maryland's Report for the 2022 CAHPS Member Survey.

Information current as of: