Benefits FAQ | Maryland HealthChoice

How can a member get a new card?

To order a new card, contact MedStar Family Choice Member Services at 888-404-3549 or visit our Member Portal.
How can a member find local doctors?

Contact MedStar Family Choice Member Services at 888-404-3549, or look in the Provider Directory on this site.
How can a member change their doctor (primary care provider)?

To change your doctor (primary care provider), call MedStar Family Choice Member Services at 888-404-3549, and they’ll have a new card with your new doctor listed within 10 days. Members can also change their doctor (primary care provider) by logging into the Online Benefits Portal.
Can a member see a new doctor before receiving a new card?

Yes, a member may use his/her current card until they receive their updated card by mail.
Are referrals needed for substance abuse or vision providers?

No, members may see these providers for routine visits without the need for a referral.
How can I get transportation?

See Transportation Guidelines.
How can I submit a complaint or grievance?

Contact MedStar Family Choice Member Services at 888-404-3549. To submit a complaint or grievance in writing, please mail the information to:

Denial and Appeals Department
5233 King Ave, Suite 400
Baltimore, MD 21237

Information current as of: 01/19/2023

Benefits FAQs