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How can a member get a new card?
To order a new card, contact MedStar Family Choice Member Services at 888-404-3549 or visit our Member Portal.
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How can a member find local doctors?
Contact MedStar Family Choice Member Services at 888-404-3549, or look in the Provider Directory on this site.
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How can a member change their doctor (primary care provider)?
To change your doctor (primary care provider), call MedStar Family Choice Member Services at 888-404-3549, and they’ll have a new card with your new doctor listed within 10 days. Members can also change their doctor (primary care provider) by logging into the Online Benefits Portal.
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Can a member see a new doctor before receiving a new card?
Yes, a member may use his/her current card until they receive their updated card by mail.
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Are referrals needed for substance abuse or vision providers?
No, members may see these providers for routine visits without the need for a referral.
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How can I get transportation?
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How can I submit a complaint or grievance?
Contact MedStar Family Choice Member Services at 888-404-3549. To submit a complaint or grievance in writing, please mail the information to:
Denial and Appeals Department
5233 King Ave, Suite 400
Baltimore, MD 21237
Information current as of: