The State of Maryland Department of Health (MDH) contracts with the Center for Study of Services (CSS), a National Committee for Quality Assurance (NCQA)-certified survey vendor. The purpose of the survey is to assess provider’s experience with MedStar Family Choice.

MedStar Family Choice reviews the survey results annually. Based on MedStar Family Choice's results, the Quality Improvement Department recommends the following interventions to improve provider experience.

Interventions for 2023 based on Provider Survey Results

  • MFC will explore the inception of provider focus groups to gather insight on areas of improvement.
  • Provider Relations will schedule webinars for MFC medical groups and all other participating providers to educate on MFC operations and processes. 
  • Continue to audit calls to deliver world class customer service to all provider calls.
  • Provider Relations, Community Relations, Case Management, Outreach and Quality Improvement Department will continue to attend quarterly provider meetings to build a better relationship with our Providers, share quality data and address any issues offices may be having in real time. 
  • All departments will continue to work on improving the quality of written communications, policy bulletins, and manuals that are distributed to the provider offices.

Click here for a copy of the State of Maryland's Report on the 2022 HealthChoice PCP Satisfaction Survey.

Information current as of: